Privacy policy

Reloadify develops and provides CRM (customer relationship management) software to web shops. We help more than 1,200 web shops worldwide communicate effectively with their customers. Reloadify provides the software, as well as the practical support needed to get started successfully and to get more return from an existing customer base.

When a Reloadify customer enters into an agreement with us, we process the following data from his or her web shop's customer base:

• Name
• Address and city
• Email address
• Gender
• Company
• Contact history
• Interests
• Browsing behavior
• IP address, social profile
• Public data
• Product and transaction data held by our customers

We use this data to enable our customers to communicate personally, at scale. For example, for sending personal emails that are relevant to you. We use your information to inform you about products related to previous purchases you have made at a web shop.

Reloadify does not retain personal data for longer than strictly necessary.

Reloadify is the processing party for a connected web shop and continuously synchronizes our customers' data. As a result, it is not possible to change or delete data directly with us, as it would be retrieved from the web shop again a few minutes later.

If you wish to adjust or delete your data, we recommend contacting the web shop in question. Changes made in the web shop are processed and adopted by Reloadify immediately.

Deleting your personal data works the same way. If the web shop in question deletes your personal data, this is processed by Reloadify immediately.

Reloadify maintains strict organizational and technical rules regarding the security of your personal data.

Both our website and our software carry an SSL certificate, which guarantees visitors that data is transmitted via HTTPS. Data is therefore sent encrypted and secured. SSL is also used, for example, for processing online payments (iDEAL and credit cards).

Our software is tested for vulnerabilities on a monthly basis, and the data in our databases is stored encrypted.

Read more about where and how your data is hosted on our Security page.