On every page
Switch the chatbot on for any page you want.
Chatbot
A chatbot that knows your shop. And your tone.
A chat window in your webshop that answers questions from your knowledge centre, your product data and your orders. In your BrandDNA, day and night. You decide what it knows.
Where it lives and what it knows
A chat window in your own webshop, connected to your products and orders.
Knows the order
It sees the customer's order, so “Where is my order?” gets a real answer.
Hands over to your team
To Trengo, Belco or another platform, with the full chat history.
Every question answered, the way you would
No scripts to write, no decision trees to build. The chatbot knows your products, your policies and your tone.
Knowledge centre Returns policy.pdfLearnedSize chart.pdfLearnedShipping & delivery.docxLearnedFAQ webshopLearning
Learns from your own documents
Upload your returns policy, size charts and FAQ. The chatbot answers from your own documents and finds the right passage for every question.
WarmInformalNever “Dear customer” “Which colour goes with beige?” “Neon green. A real statement with your faux fur coat.”
In your tone of voice
Every answer follows your BrandDNA: the same tone and form of address as your emails.
21:09 Where is my order? It ships today and arrives tomorrow before 18:00.
An answer right away, at any hour
Where is my order? How do I exchange? The chatbot answers straight away, even when your team is asleep.
Anything to go with the mules? ClutchSocksShoe spray
Recommends products
From your own catalogue, based on what the customer is looking for.
Conversation passed to your team With the full chat history
Hands over to your team
A question it can't answer? Then it passes the conversation to your customer service in Trengo, Belco or another platform.
Let Susan do it. Or do it yourself.
Susan is your AI colleague in Reloadify Autopilot. She sets it up and keeps it up to date, you approve. Prefer to do it yourself? Everything stays editable.
Answer questions about sizes and shipping
- Reads your returns policy and size chart
- Learns 6 answers from your FAQ
- Answers in your BrandDNA
Let Susan do it
Say in one sentence what the chatbot should know. Susan reads your knowledge centre, learns the answers and waits for your go.
Can I exchange my order? Of course. Send it back and pick a different size. Edit answer
Or do it yourself
Choose which documents the chatbot uses and adjust answers wherever you want.
Knowledge centre
One source of knowledge
What your chatbot knows, the rest of Reloadify knows too.
Upload your documents once in the knowledge centre. The chatbot and your emails both draw on your own documents, so they use the same knowledge.
Works with the rest of your stack
Everything runs on the same customer profile.
Search
Site search that learns synonyms.
DiscoverRecommendations
Personal products on your site and in email.
DiscoverReviews
Collect reviews and answer them in your tone.
DiscoverFlows and newsletters, written in your BrandDNA.
DiscoverCustomer Data Platform
One profile per customer, with RFM segments.
Discover“Reloadify fits exactly where we want to grow.”
Frequently asked questions
Where does the chatbot get its answers?
From your knowledge centre, your product data and your orders. The chatbot searches the documents you upload, such as your returns policy or size chart, and finds the right piece of text for every question.
Does it talk in our tone?
Yes. The chatbot follows your BrandDNA: the same tone and form of address as your emails and other messages.
How is the chatbot priced?
The chatbot is part of Onsite, our package for everything in your webshop, together with Reviews, Loyalty, Search, Recommendations and Categories. You pay based on your orders per month. See pricing
Where is my data stored?
In Groningen. Your documents and customer data stay with us in Groningen.